---
title: "Salesforce/Associations section not loading on Jira issues"
canonical: "https://support.appfire.com/space/477986818/2559840112/Salesforce%2FAssociations%20section%20not%20loading%20on%20Jira%20issues"
format: markdown
---
Summary Salesforce/Associations section not loading on Jira issues:     Environment Jira DC Diagnostics Steps Not applicable. Cause Sometimes, the Jira plugins cache can affect the way the Connector works locally in Jira. In this case, the Salesforce/Association fails to load. Workaround Not applicable. Resolution Please clear the plugins cache in Jira by following the steps described below: Shut down JIRA Delete the following hidden plugin cache directories: JIRA_HOME/plugins/.bundled-plugins JIRA_HOME/plugins/.osgi-plugins Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache) Downtime is required.