---
title: "Send Reporter/Assignee name to Salesforce"
canonical: "https://support.appfire.com/space/477986818/2559840142/Send%20Reporter%2FAssignee%20name%20to%20Salesforce"
format: markdown
---
## Purpose

We will discuss how to send the Reporter field from Jira to Salesforce without value mapping of Jira Id and Salesforce ID. For more information about Value mapping , please check this documentation, [Configuring Entity Mappings and Field Mappings](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/1854180614).

This came to be because value mapping of 100+ reporters(and Assignee) is not scalable. 

This can be used for any Jira ID field like (Assignee). Or any field that is sent as an ID .

## Answer

### 1. Create a Jira Custom Field

First let's create a Text field (single line) 

![image](media://9ead2eb3-3f7f-43ce-9330-bfc8b1f4e7d3)

### 2. Salesforce Custom Field

Then create a custom field in Salesforce (Any text field will do). I will use the object "Case" as example.

- Click the Cog icon → **Setup** → **Object Manager** → on the Quick find box type **Case**.
- Select** Field & Relationships**.
- Click **New** just beside the Quick find box.
- In the next window, select the **Text** option and click **Next** on the top right.
  
  
  
- Name the new field (on this example I called it RichTextField2) and the length of the field (i selected 255 as example, it could be lower). Click on Next.

![2025-10-22_11-18-32.png](media://92b6056a-c872-43ed-aa02-986189f023d9)

 

- Then, Establish the Field-level security (for this, click on the "Visible" box , which will select all the profiles). Click on next.
- Add the field to the Layout. By default, it will be added to all the Case layouts. Click on Save.

### 3.- Binding

- Bind those two fields bidirectionally (this can be changed based on the use case). For that you need to go to Apps → Salesforce → Bindings.

More information about entity mapping can be in [Configuring Entity Mappings and Field Mappings](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/1854180614).

![image](media://c418420a-a937-4b2b-89bc-270b83557fb0)

 

### 4.- Automation Rule

Create an Automation Rule

![image](media://364a3d5f-b728-4619-b177-ab8540c958c1)

 

This rule is going to be executed every time the Reporter changes. 

On the custom field we use the smart value - {{reporter.displayName}} - To translate the reporter ID to a name.

### 5.- How it looks

This is the Jira Reporter Field :

![image](media://178f6aa9-fbae-457c-a6be-40eda8c7283a)

 

This is the Jira Custom Reporter field:

![image](media://27ef86fe-c5cc-4709-822b-0b301fa779e9)

And the Salesforce text field will look like this:

![image](media://f02b17e1-9786-4183-90a2-797bcf06f0c6)

 

### 6.- Using the Assignee field instead of the Reporter field.

The same automation can be used with the Assignee field. Instead of using the **{{reporter.displayName}}** we use the **{{assignee.displayName}}.**