---
title: "How to resolve \"Your cookie settings blocked the connection\" error"
canonical: "https://support.appfire.com/space/477986818/2559841870/How%20to%20resolve%20%22Your%20cookie%20settings%20blocked%20the%20connection%22%20error"
format: markdown
---
## Summary

After you [Set up a connection to Salesforce](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/1873478178) and click **Authorize**, you are redirected to `sfjc.integration.appfire.app`, and the `Your cookie settings blocked the connection error` is displayed. From here, click **See how to adjust your browser settings** to open this document page, or click **Contact support** to open our support portal.

![connector-cookie-settings.png](media://a50a3809-bb9a-42f5-bf0a-f809c9a64bcb)

 

## Environment

- Jira version: All
- Add-on version: All

## Cause

This error is caused by a setting in the browser that blocks third-party cookies.

## Resolution

To fix the issue, please ensure the following setting is disabled in the browser settings:

- In *Google Chrome*:
  - Click **Customization**> **Settings**.
  - Under the* Privacy and security* section, click **Cookies and other site data**.
  - Ensure the **Block Third Party Cookies** option is not selected (unchecked).
    
- In *Safari*:
  - <span style="color: #172b4d">Go to </span><span style="color: #172b4d">**Preferences**</span><span style="color: #172b4d"> (Command + ,) > </span><span style="color: #172b4d">**Privacy.**</span><span style="color: #172b4d"> </span>Uncheck the **Prevent cross-site tracking **option.