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title: "How to resolve \"Salesforce Authorization Failed\" error"
canonical: "https://support.appfire.com/space/477986818/2559842758/How%20to%20resolve%20%22Salesforce%20Authorization%20Failed%22%20error"
format: markdown
---
Summary A "Salesforce authorization failed" error is generated while trying to integrate Salesforce and Jira.   Environment Jira Cloud Diagnostics Steps Not applicable. Cause This error is normally caused by a problem with the Salesforce integration user credentials. They either expired or the user was disabled. NEW Resolution Revoke the Connection from within both Salesforce and Jira to force creation of a new token. You can use the same steps as shown in this KB -  How to change the Salesforce integration user .