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title: "Salesforce shows error \"Permission upgrade needed\""
canonical: "https://support.appfire.com/space/477986818/2559843309/Salesforce%20shows%20error%20%22Permission%20upgrade%20needed%22"
format: markdown
---
Purpose Due to certain configurations or validations on the workflow some modifications to the Jira issues are not performed by the Connector. When unlinking the issue from the Salesforce case, errors are triggered as shown in the images below. Answer There are two root causes for this issue: Missing Integration user The integration user is missing the  Edit  issue permission in Jira. Jira Data Center In Jira, go to  Project Settings  >  Project   permissions . Click  Permission Helper . In the  Permission helper  pop-up window, select the affected issue that is unlinked, and check if the user has the  Edit  issue permission.  Grant the user the required permission. Issue status is set to be not editable in workflow  The status of the issue has the property "jira.issue.editable = false" Read this  documentation  to understand how to access the workflow property. Delete the property key "jira.issue.editable = false" if it exists.