---
title: "Set up an integration user"
canonical: "https://support.appfire.com/space/477986818/2560820245/Set%20up%20an%20integration%20user"
format: markdown
---
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On Jira Server, it is highly recommended to set up an integration user for use exclusively with the Connector for Salesforce and Jira.

## What is an integration user?

An integration user is a Jira user that is created specifically for the Connector to reliably perform synchronizations between Jira and Salesforce.

Creating this Jira user, while optional, is **strongly recommended** to avoid synchronization issues between Jira and Salesforce.

See this [KB article](https://appfire.atlassian.net/wiki/spaces/477986818/pages/2559839887) for a potential issue that can arise if a dedicated integration user is not created.   

## Guide

1. [Create a new Jira user](https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html) (a suggested username would be "*SF Integration User*").  
This Jira user will be used exclusively as an integration user for the Connector.
2. Go to the **Salesforce** menu** > Settings**.
  
3. On the **Settings** screen, go to the pull-down menu and search for the Jira user you have just created.
4. After selecting the Jira user you want as an integration user, click **Save** in the top-right corner.

## Permissions required by the integration user

When creating the integration user, provide it with the following project permissions in Jira:

- Browse Project
- Create Issues
- Edit Issues
- Modify Reporter
- Assign Issues

> ❌ If using Jira Service Management, make sure the Integration user has access to the Jira Service Management projects in order for the integration to work.

## What's next?

- [Bind a Jira Project to a Salesforce Connection](https://appfire.atlassian.net/wiki/spaces/477986818/pages/2560820289); **OR**
- [Configure connection search results](https://appfire.atlassian.net/wiki/spaces/477986818/pages/2560917729)