---
title: "Purchasing the app"
canonical: "https://support.appfire.com/space/7TFM/1253343313/Purchasing%20the%20app"
format: markdown
---
# Purchasing the app
Please follow the [How to pay for a monday.com app](https://support.monday.com/hc/en-us/articles/4423285921938-How-do-I-pay-for-a-monday-app) manual.
> ℹ️ You can select only plans with the same or higher number of 7pace seats as the number of your maximum [monday.com](http://monday.com) seats. See more in the following sections.
# How seats are calculated
7pace uses the seat-based [monday.com](http://monday.com) monetization system, which means that you can select only plans with the same or higher number of 7pace seats as the **maximum number of seats in your current **[monday.com](http://monday.com) **plan**. Note that the number of currently active users in your [monday.com](http://monday.com) account - which may be *lower* than the maximum [number of ](http://monday.com)seats in your [monday.com](http://monday.com) plan - is not relevant for pricing calculations.
#### **What about Guests or Viewers?**
**Viewer** seats are not taken into account, while **Guests** are calculated only under specific circumstances - see [monday.com](http://monday.com) documentation about [User types](https://support.monday.com/hc/en-us/articles/360002144900-User-types-explained) and [Pricing for guests](https://support.monday.com/hc/en-us/articles/360000305419-Pricing-for-guests).
### Identifying the corresponding plan
You can use the table below to find the 7pace plan corresponding to the number of your [monday.com](http://monday.com) seats.
| | |
| --- | --- |
| [monday.com](http://monday.com) purchased seats (max seats) | Corresponding 7pace plan |
| 2 (Free) | 2 (Free) |
| 3 | 3 |
| 5 | 5 |
| 10 | 10 |
| 15 | 15 |
| 20 | 20 |
| 25 | 25 |
| 30 | 30 |
| 40 | 40 |
| 50 | 50 |
| 51-100 | 100 |
| 101-200 | 200 |
| 201-300 | 300 |
| 301-400 | 400 |
| 401-500 | 500 |
| 501-1000 | 1000 |
| 1001-2500 | 2500 |
| 2501-5000 | 5000 |
| 5000-10000 | 10000 |
Please see our [Pricing page](https://7pace.com/pricing?monday=1) for exact prices and frequently asked questions.
### Can I purchase 7pace only for selected users?
Occasionally, customers with a certain [monday.com](http://monday.com) number of seats (e.g., 100 seats) ask if they can purchase 7pace only for people who actually need to track time (e.g., 60 seats). This is not possible because [monday.com](http://monday.com) monetization [does not allow you to purchase the app with fewer seats](https://support.7pace.com/hc/en-us/articles/19244049253522-Purchasing-the-7pace-app#h_01J1CCAPZ5MF5G6SFFG28T1VJ3) than your maximum number of [monday.com](http://monday.com) seats determined by your purchased [monday.com](http://monday.com) plan.
# Troubleshooting
## Pre-purchase
### Plan selection does not allow choosing fewer seats
If you select an app plan with fewer seats than the maximum number of seats in your [monday.com](http://monday.com) plan, you will not be able to continue to checkout. Please note the screen below is controlled and provided by [monday.com](http://monday.com), therefore if you have doubts if the seats are calculated correctly, it's best to **[contact monday support](https://monday.com/helpcenter/contact-support)**.
Once a plan with a sufficient number of seats is selected, you will be able to continue to checkout again.
#### **Verifying the number of seats**
If you believe that an incorrect number of seats is displayed during the purchasing process, please follow the monday [Billing management guide](https://support.monday.com/hc/en-us/articles/360018098000-Managing-your-billing) to check the number of purchased seats in your [monday.com](http://monday.com) account. In case you have multiple [monday.com](http://monday.com) products, [the one with the most seats is taken into account](https://community.monday.com/t/update-on-user-pricing-for-marketplace-apps/90348). You can also check the number of active seats by filtering Active users that are neither Viewers nor Guests in [User management](https://support.monday.com/hc/en-us/articles/360002426980-How-to-manage-users-on-your-account) as the number may be temporarily higher than your maximum number of [monday.com](http://monday.com) seats.
If you still believe the number of seats shown in the purchasing screen does not correspond to your real number of seats, please **[contact monday support](https://monday.com/helpcenter/contact-support)**** **- 7pace does not control the purchasing screens.
## Post-purchase
### Seats exceeded
If you see the following banner (or banners) after you purchased 7pace, the **number of users in your **[monday.com](http://monday.com)** account is higher than the number of purchased 7pace seats**.
In case the limit is exceeded, 7pace offers a **grace period** for organizations to select a plan and purchase additional seats. To upgrade your plan, just click on the *[Upgrade Now]* button and follow the instructions provided by the [monday.com](http://monday.com) interface.
Note that 7pace is dependent on [monday.com](http://monday.com) providing the correct number of seats. If you think the information about the number of seats being exceeded is wrong, please create a [support request](https://appfire.atlassian.net/servicedesk/customer/portals) where you state:
- URL of your [monday.com](http://monday.com) account,
- screenshot of the warning banner you're seeing,
- [number of active users in your monday.com account](https://appfire.atlassian.net/wiki/spaces/7TFM/pages/edit-v2/1253343313#Verifying-the-number-of-seats),
- [total number of seats in your monday.com subscription](https://appfire.atlassian.net/wiki/spaces/7TFM/pages/edit-v2/1253343313#Verifying-the-number-of-seats),
- and what 7pace plan you purchased or are about to purchase.
### License expired
When license is about to expire, organizations are shown a banner informing them to renew the license. If the license is not renewed, a blocking screen will be shown.
Note that after your license expires, all data related to your organization - including time entries - will be permanently removed after a certain time period. Please consult the [Appfire Privacy Policy](https://appfire.com/privacy-policy) for more details.
| |
| --- |
| **Customers who purchased between May 10 and June 17, 2024**
Customers who purchased apps on [monday.com](http://monday.com) marketplace between May 10, 2024, and June 17, 2024, may have purchased fewer seats than their [monday.com](http://monday.com) plan - see more in [this monday.com article](https://community.monday.com/t/update-on-user-pricing-for-marketplace-apps/90348). As a consequence, the banners like the ones below can appear. The correct procedure in such a case is to upgrade the 7pace plan to a sufficient number of seats.
If you're unsure how to proceed, please [send us a support request](https://appfire.atlassian.net/servicedesk/customer/portals).
 |