---
title: "Licensing"
canonical: "https://support.appfire.com/space/7TFM/2600042961/Licensing"
format: markdown
---
> Macro (aura-html)

> 📝 **Customers who purchased between May 10 and June 17, 2024**
> 📝 
> 📝 Customers who purchased apps on the monday.com marketplace between May 10, 2024, and June 17, 2024, may have purchased fewer 7pace seats than their monday.com plan; see [this monday.com article](https://community.monday.com/t/update-on-user-pricing-for-marketplace-apps/90348) for more information. As a consequence, the banners such as the one pictured below may appear. To resolve this issue, upgrade your 7pace plan to a sufficient number of seats.
> 📝 
> 📝 If you're unsure how to proceed, please [send us a support request](https://appfire.atlassian.net/servicedesk/customer/portals).
> 📝 
> 📝 ![image](media://8486e277-083c-428b-9df0-ade240d06be5)

## Pre-purchase

![Pricing for app plan with up to 10 seats.](media://ce71d62c-95c3-4943-9aaf-12caafd1eb1a)

### Plan selection does not allow choosing fewer seats

If you select an app plan with fewer seats than the maximum number of seats in your monday.com plan, you will not be able to continue to checkout. The screen pictured on the right is controlled and provided by monday.com, so if you have doubts that the seats are calculated correctly, it's best to **[contact monday support](https://monday.com/helpcenter/contact-support)**.

Once a plan with a sufficient number of seats is selected, you will be able to continue to checkout again.

![Verifying the number of seats in a monday.com account.](media://d575b3e8-3959-419d-8681-3530ef61ba65)

#### **Verify the number of seats**

If you believe that an incorrect number of seats is displayed during the purchasing process, please follow the monday [Billing management guide](https://support.monday.com/hc/en-us/articles/360018098000-Managing-your-billing) to check the number of purchased seats in your monday.com account. In case you have multiple products, [the one with the most seats is taken into account](https://community.monday.com/t/update-on-user-pricing-for-marketplace-apps/90348). You can also check the number of active seats by filtering Active users that are neither Viewers nor Guests in [User management](https://support.monday.com/hc/en-us/articles/360002426980-How-to-manage-users-on-your-account), as the number may be temporarily higher than your maximum number of seats.

If you still believe the number of seats shown in the purchasing screen does not correspond to your real number of seats, please **[contact monday support](https://monday.com/helpcenter/contact-support)**** **- 7pace does not control the purchasing screens.

 

# How seats are calculated

7pace uses the seat-based [monday.com](https://monday.com) monetization system, which means that you can only select 7pace Timetracker plans with the same or higher number of seats as the **maximum number of seats in your current monday.com plan**. Note that the number of currently active users in your monday.com plan - which may be *lower* than the maximum number of seats in your plan - is not relevant for pricing calculations.

#### **What about Guests or Viewers?**

**Viewer** seats are not taken into account, while **Guests** are calculated only under specific circumstances - see **monday.com** documentation about [User types](https://support.monday.com/hc/en-us/articles/360002144900-User-types-explained) and [Pricing for guests](https://support.monday.com/hc/en-us/articles/360000305419-Pricing-for-guests).

### Identify the corresponding plan

You can use the table below to find the 7pace plan corresponding to the number of your **monday.com** seats. 

| **monday.com purchased seats (max seats)** | **Corresponding 7pace plan** |
| --- | --- |
| 2 (Free) | 2 (Free) |
| 3 | 3 |
| 5 | 5 |
| 10 | 10 |
| 15 | 15 |
| 20 | 20 |
| 25 | 25 |
| 30 | 30 |
| 40 | 40 |
| 50 | 50 |
| 51-100 | 100 |
| 101-200 | 200 |
| 201-300 | 300 |
| 301-400 | 400 |
| 401-500 | 500 |
| 501-1000 | 1000 |
| 1001-2500 | 2500 |
| 2501-5000 | 5000 |
| 5000-10000 | 10000 |

See our [Pricing page](https://7pace.com/pricing?monday=1) for exact prices and frequently asked questions.

### Can I purchase 7pace only for selected users?

Occasionally, customers with a certain number of seats (e.g., 100 seats) ask if they can purchase 7pace only for people who actually need to track time (e.g., 60 seats). This is not possible because **monday.com** monetization [does not allow you to purchase the app with fewer seats](https://support.7pace.com/hc/en-us/articles/19244049253522-Purchasing-the-7pace-app#h_01J1CCAPZ5MF5G6SFFG28T1VJ3) than your maximum number of seats determined by your plan.

## Post-purchase

### Seats exceeded

If you see a banner stating you have exceeded the number of available seats, the **number of users in your monday account is higher than the number of purchased 7pace seats**. When the limit is exceeded, 7pace offers a grace period for organization to update its plan and purchase additional seats. To upgrade your plan, just click on the **Upgrade Now** button and follow the instructions provided.

> ℹ️ 7pace is dependent on monday.com providing the correct number of seats. If you believe that your seats being exceeded is incorrect, please create a [support request](https://appfire.atlassian.net/servicedesk/customer/portals) and include:
> ℹ️ 
> ℹ️ - The URL of your monday.com account.
> ℹ️ - A screenshot of the warning banner.
> ℹ️ - The number of active users in your monday.com account (see **Verify the number of seats**, above).
> ℹ️ - The total number of seats in your monday.com subscription (see **Verify the number of seats**, above).
> ℹ️ - And what 7pace plan you purchased, or are planning to purchase.