---
title: "I can't see any data from AIP web interface"
canonical: "https://support.appfire.com/space/AIP/10257356/I%20can't%20see%20any%20data%20from%20AIP%20web%20interface"
format: markdown
---
> Macro (aura-html)

## Symptoms

After upgrading Jira and the Assets and Inventory Plugin (AIP), specifically from version 1.10.5 to a 2.x version, inventories might not be displayed in the AIP interface.

## Cause

The issue arises from a change in how AIP manages database tables across different versions. Earlier versions (pre-2.x) used different table name prefixes compared to version 2.x and later. This means your data isn't lost, but the table names have changed.

Atlassian provides `activeobjects` to support database operations. Each add-on has its own tables starting with some unique prefixes. For the Assets & Inventory Plugin, it is supposed to be `AO_23ADAF_`**.**

In some clients, also tables with `AO_C5D949_ `or `AO_CA2219_`** **prefixes may exist. We raised [an issue](https://ecosystem.atlassian.net/browse/AMPS-1249) to Atlassian for this problem. 

## Resolution

To fix the issue, we need to ensure all AIP tables use the correct prefix (`AO_23ADAF_`). Here's a step-by-step guide:

> ⚠️ Before proceeding, it's crucial to create a full backup of your database. This ensures you can recover your data in case of any unforeseen issues.

1. **Verify Table Prefixes:** Use your database management tool to identify tables associated with AIP. Look for tables prefixed with `AO_C5D949_`, `AO_CA2219_`, and `AO_23ADAF_`.
2. **Confirm Data Location:** Ensure the tables with the incorrect prefixes (`AO_C5D949_` or `AO_CA2219_`) contain data, while the tables with the correct prefix (`AO_23ADAF_`) are empty.
3. **Drop Empty Tables:** If the `AO_23ADAF_` prefixed tables are empty, you can safely drop them.
4. **Rename Tables:** Rename the tables with incorrect prefixes (`AO_C5D949_` or `AO_CA2219_`) to have the correct prefix (`AO_23ADAF_`).