---
title: "New tickets"
canonical: "https://support.appfire.com/space/ART/1581744753/New%20tickets"
format: markdown
---
> Macro (aura-html)

Report purpose: Determine the **Number of tickets coming in for support **every day, every week, every month or over any other period of time

## Instructions

The report is created using [Reports and Timesheets for Jira](https://marketplace.atlassian.com/apps/1212942/aio-reports-and-timesheets-for-jira) app

1. Go to **Jira*** > ***Reports** **and Timesheets** > **Reports** > **My Reports** > **Create new Report**.
2. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click **Create new Report**. For more information, refer to [Report Templates](https://appfire.atlassian.net/wiki/spaces/ART/pages/1568276519).
3. Change the **Report type** to *Chart > Bar*
4. Click on the fields in the left hand side fields selector to add them to the report
  1. X-Axis => Dates: **Created. **
  2. Click on the Field settings icon for **Created** date field
    1. Select a date format for **Created** date. For example,
      1. for daily count, Format = MMM dd, yyyy
      2. for weekly count, Format = w [week of year]
      3. for monthly count, Format = MM, yyyy
    2. Select the desired date range
  3. Y-Axis => Common: **Count of Issues**
    
5. Click **Run**