---
title: "Ticket volume by support channel"
canonical: "https://support.appfire.com/space/ART/1581744820/Ticket%20volume%20by%20support%20channel"
format: markdown
---
> Macro (aura-html)

Report purpose: Determine the **Number of tickets coming in for support **via different **Channels**

## Instructions

The report is created using [Reports and Timesheets for Jira](https://marketplace.atlassian.com/apps/1212942/aio-reports-and-timesheets-for-jira) app

1. Go to **Jira **>** Reports and Timesheets **>** Reports** > **My Reports** > **Create new Report**.
2. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click **Create new Report**. For more information, refer to [Report Templates](https://appfire.atlassian.net/wiki/spaces/ART/pages/1568276519).
3. Change the **Report type** to *Chart > Bar*
4. Click on the fields in the left hand side fields selector to add them to the report
  1. X-Axis => Service desk: **Request Channel Type. **
  2. Y-Axis => Common: **Count of Issues**
    
5. Click **Run**

![image](media://5b2251d4-3d39-4a00-8b24-ec273c4b9e99)