---
title: "Tickets created vs resolved"
canonical: "https://support.appfire.com/space/ART/1581744891/Tickets%20created%20vs%20resolved"
format: markdown
---
> Macro (aura-html)

Report purpose: Determine the **Number of tickets being created vs number of tickets getting resolved. **Helps to identify if the capacity is enough to support the demand.

## Instructions

The report is created using [Reports and Timesheets for Jira](https://marketplace.atlassian.com/apps/1212942/aio-reports-and-timesheets-for-jira) app

1. Go to **Jira** > **Reports and Timesheets** > **Reports** > **My Reports** > **Create new Report**.
2. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click **Create new Report**. For more information, refer to [Report Templates](https://appfire.atlassian.net/wiki/spaces/ART/pages/1568276519).
3. Change the **Report type** to *Chart > Line*
4. Click on the fields in the left hand side fields selector to add them to the report
  1. X-Axis => Dates: **Created.**
  2. Click on the Field settings icon for **Created** date field
    1. Select a date format for **Created** date. For example,
      1. for daily count, Format = MMM dd, yyyy
      2. for weekly count, Format = w [week of year]
      3. for monthly count, Format = MM, yyyy
    2. Select the desired date range
  3. Y-Axis => Common: **Count of Issues**
    
5. Click on **Add another Axis**
6. Click on the fields in the left hand side fields selector to add them to the report
  1. X-Axis 2 => Dates: **Resolved.**
  2. Click on the Field settings icon for **Resolved** date field
    1. Select the same date format for **Resolved** date that was selected for **Created** date
    2. Select the same date range for **Resolved** date that was selected for **Created** date
  3. Y-Axis 2 => Common: **Count of Issues **
7. 
  
8. Click **Run**