---
title: "Time to first response by assignee"
canonical: "https://support.appfire.com/space/ART/1581745084/Time%20to%20first%20response%20by%20assignee"
format: markdown
---
> Macro (aura-html)

Report purpose: Compare **average time taken by an assignee to send the first response**

## Instructions

The report is created using [Reports and Timesheets for Jira](https://marketplace.atlassian.com/apps/1212942/aio-reports-and-timesheets-for-jira) app

1. Go to **Jira** > **Reports and Timesheets **> **Reports** > **My Reports** > **Create new Report**.
2. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click **Create new Report**. For more information, refer to [Report Templates](https://appfire.atlassian.net/wiki/spaces/ART/pages/1568276519).
3. Select the **Report type** as *List**** ****(selected by default)*
4. Click on the fields in the left hand side fields selector to add them to the report
  1. Project > Project Name
  2. Users >** **Current Assignee Name** **
  3. Service Desk > Time to first response: Elapsed, Time to first response: Remaining, Time to first response: Target, Escalated Contact: Name.
  4. Click on the Field settings icon for Time to first response: Remaining
    1. Change the Unit = Hours, Aggregate = Average
      
5. Click **Run**

## Related articles



> Macro (contentbylabel)

> Macro (details)
> 
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> | --- | --- |