---
title: "Tickets Created/Resolved/Unresolved by Month"
canonical: "https://support.appfire.com/space/ART/1581745703/Tickets%20Created%2FResolved%2FUnresolved%20by%20Month"
format: markdown
---
> Macro (aura-html)

Report purpose: Determine the **Number of tickets being created vs number of tickets getting resolved and number of tickets staying unresolved for each month**

## Instructions

The report is created using [Reports and Timesheets for Jira](https://marketplace.atlassian.com/apps/1212942/aio-reports-and-timesheets-for-jira) app.

1. Create a calculated field from **Jira*** → ***Reports and Timesheets*** → ***My Area *****→***** My Calculated Fields *****→*** **Create New Field**, as per the screenshot below.
  
2. Go to **Jira*** *>* ***Reports and Timesheets*** *>* ***Reports*** > ***My Reports **>** Create new Report**.
3. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click **Create new Report**. For more information, refer to [Report Templates](https://appfire.atlassian.net/wiki/spaces/ART/pages/1568276519).
4. Change the report type to **Chart > Bar**
5. Add **Created **field to X-Axis and **Count of Issues field to **Y-Axis
6. Change the **Created **date format to **MM-yyyy**
  
7. Click “**Done**” and then click “**Add another Axis**”. Add **Resolved** date to **Axis 2 > X-Axis** and **Count of Issues **to **Axis 2 > Y-Axis**
  
8. **Add another Axis**. **Set** X-Axis = UnResolved, Y-Axis = Count of Issues, Filters = Resolved > is empty
  
9. Save and Run the report

**Related articles**

- [Creating Dashboard of App-based Reports](https://appfire.atlassian.net/wiki/spaces/ART/pages/1581744534)
- [Teams](https://appfire.atlassian.net/wiki/spaces/ART/pages/1581482737)
- [Non-Project Tasks](https://appfire.atlassian.net/wiki/spaces/ART/pages/1581482642)
- [Timesheet Approval Process ](https://appfire.atlassian.net/wiki/spaces/ART/pages/1581482471)
- [Custom Attributes for Time Entry](https://appfire.atlassian.net/wiki/spaces/ART/pages/1581482359)