---
title: "Support and troubleshooting for migration"
canonical: "https://support.appfire.com/space/CDMC/2193130141/Support%20and%20troubleshooting%20for%20migration"
format: markdown
---
> Macro (aura-html)

## Migration problem

If you have a problem and the migration is unsuccessful, you should check the details and assessments in the Confluence Cloud Migration Assistant and rerun the migration.

![image](media://20e59220-268f-4af9-830d-f636bf4740d6)

If you can't resolve a migration problem using the Confluence Cloud Migration Assistant, [Appfire support ](http://appf.re/support)can review the data on your Comala Document Management app usage in your hosted instance.

To help our team help you, use the [support console](https://appfire.atlassian.net/wiki/spaces/CDML/pages/619072030) in the Comala Document Management Server or Data Center app to download a **Support package** file and attach it to the [support ticket](http://appf.re/support).

## Create a support package for a support request

For help in analyzing the use of your server instance in Comala Document Management, you can use the server app [support console](https://appfire.atlassian.net/wiki/spaces/CDML/pages/650250352) to capture helpful information on your current usage of the Comala Document Management app.

- Create an Appfire Comala support package for each space using the [document management support console](https://appfire.atlassian.net/wiki/spaces/CDML/pages/650250352) option in Space Tools.

![image](media://65e778cd-36b6-48cf-8470-c2922f265433)

Add the **Usage data** and the **Support package** to a related [support](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649266094) request.

## Moving your page workflows

Page workflows are not migrated to the cloud. If required, you can consolidate these as space workflows in two ways:

- **Manually** - [Consolidating the page workflow in each space](https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2192902721/Moving+your+workflows+to+the+cloud#Consolidate-page-workflows)
- **Scripted** - Bulk consolidation using the following script:

**Consolidate page workflows script**

> ℹ️ **Script**:    
> ℹ️ **How to run it:**`python3 consolidate_page_workflows.py page-workflows.csv`  
> ℹ️ **Description**: This script reads the CSV file containing page workflows from the **Workflows Usage Report** and consolidates them into space-level workflows using the Confluence REST API. When run, the script:
> ℹ️ 
> ℹ️ 1. Prompts you to choose the grouping logic:
> ℹ️   - `1`: Group by Space Key + Workflow Name
> ℹ️   - `2`: Group by Space Key + Workflow Name + Workflow Markup
> ℹ️ 2. Automatically generates a unique label for each group:  
> ℹ️ `WorkflowName` (cleaned) + incremental number (e.g., `SimpleApproval1`)
> ℹ️ 3. Sends a `curl` request per group to the Confluence REST API to perform the consolidation.

In both cases, page workflows are consolidated as a label space workflow.

See: [https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2192902721](https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2192902721)  

## Complex Confluence instance

Some things can [increase the complexity of your migration](https://www.atlassian.com/migration/plan/cloud-guide#understand-migration-complexity), and you might need some help planning. For example, if the migration involves

- a large amount of data or users
- multiple products and apps

The [Atlassian Migration Guide ](https://www.atlassian.com/migration/plan/cloud-guide#atlassian-team)includes a range of resources and guides.

> ℹ️ You can contact our [Appfire support](http://appf.re/support) team or an [Atlassian Solution Partner](https://www.atlassian.com/migration/help/find-migration-partner) to help you find the best fit for migrating large instances or those with many users and user groups.