---
title: "Support Console - space tools"
canonical: "https://support.appfire.com/space/CDML/650250352/Support%20Console%20-%20space%20tools"
format: markdown
---
> Macro (aura-html)


|  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- |
| [Document Management](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649827041) | [Configuration](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649956239) | [Parameters](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649726501) | [Notifications](https://appfire.atlassian.net/wiki/spaces/CDML/pages/650119000) | [Import](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649627884) | [Clear History](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649791892) | **Support** | [Audit Log](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649530343) | [Data Refresh](https://appfire.atlassian.net/wiki/spaces/CDML/pages/649859819)<br><sub>(Report Data Population)</sub> |

## Overview

If you are using Comala Document Management 6.14.1 or later, you can help us investigate issues by downloading a **Support Package** using the Comala Document Management **Support Console** option in the space tools.

## When would I want to use this?

<span style="color: #172b4d">The </span><span style="color: #172b4d">**Support Package**</span><span style="color: #172b4d"> can help in general debugging and/or sharing your workflow(s) with our Support Team.</span>

<span style="color: #172b4d">The </span><span style="color: #172b4d">**Support Console**</span><span style="color: #172b4d"> is used to easily create a support package of relevant information that you can share with our support team.</span>

Once the **Support Package** is downloaded, please attach it to a support ticket.

You can open the support package files to review the data before submitting in a support ticket, and if required, edit the content for any sensitive content

> ℹ️ We would also appreciate it if you could let us know if you edit any of these data files prior to submission.

## Creating a support package

You can create and download a support package for

- The whole space
- The whole space and a named page

<span style="color: #172b4d">The support package includes</span>

- <span style="color: #172b4d">global configuration settings</span>
- <span style="color: #172b4d">space configuration settings</span>
- <span style="color: #172b4d">active and disabled space workflows in the space</span>
- <span style="color: #172b4d">and if selected, additional page-level details</span>

In space tools

- Open the Document Management dashboard
- Choose** **the **Support** tab

![image](media://3dedc862-666f-4321-b66e-34224e6a2808)

Choose **Download Support Package**. This creates a snapshot of the global and space configuration for the Comala Document Management app.

The **Support Package** is downloaded locally as a **.zip** file. The date of the snapshot is included in the filename.

The zip file contains

- Global settings snapshot - **global_configuration.txt**
- Space settings snapshot - **space_configuration.txt**
- Folders containing a **.txt** file for each active and each disabled workflow in the space

Each workflow **.txt** file contains the markup code for the workflow.

## Support package for a specific page

If you want, you can choose to **include details for a specific page in the space**.

- Choose **Select a page** to open the dropdown menu
- Type a few characters to search for a page

Selecting a page** **includes the page storage format in the download, which includes details of the macros used on the page.

> 📝 Page storage format details can contain sensitive information that you might not want to be shared. Please check the page storage format details before submitting it within a support ticket.

Choose **Download Support Package.**

The zip file will now include a snapshot of data for the page as a number of **.txt** files for

- JSON content properties
- Debug data
- Page status from REST API
- Page activity
- Document activity (v7.0+ for spaces using document activity data)

The download also includes the global and space configuration files and the text files containing the markup for each space workflow.

<span style="color: #172b4d">Once downloaded, please attach it to the support ticket.</span>