---
title: "Configuring Request Queues"
canonical: "https://support.appfire.com/space/CFSD/147784129/Configuring%20Request%20Queues"
format: markdown
---
**Request Queues** page is where you can configure the queues that you can use to monitor incoming chat requests.

The crucial part of this page is **Issue Label** configuration section - requests from chat can be seen in queues using the label which you can define (default is `created-from-chat`). 

The section below - **Queues Using the Label** is used to list all request queues that use the configured label as a part of the queue's JQL. The four buttons below let you quickly create sample queues using the label, without having to specify the JQL directly - obviously you can modify the created queues or add more queues of your own definition to match your needs.

![image](media://ef388c9e-fd12-4dee-becf-6252967ac656)

> ℹ️ In addition to using labels to define queues, you can also use the following JQL to create a queue with requests from chat:
> ℹ️ 
> ℹ️ `request-channel-type = chat`