---
title: "Translating and Customizing Chat Messages"
canonical: "https://support.appfire.com/space/CFSD/147784158/Translating%20and%20Customizing%20Chat%20Messages"
format: markdown
---
All the texts used by the chat widget (seen by the customer) can be translated or modified to your needs. To do this, go to the **Settings → Chat → Translate and Customize**

On that page, you can provide customized texts to be displayed to the customer. You can provide a default texts, to be used for all customers, and also localized (translated) versions of the texts, which will be displayed to customers based on their browser locale setting.

![image](media://8f942321-4989-4b03-8131-39e68279e9db)

You can translate of modify the text by clicking on it (use the search box to find the text that you need):

![image](media://d22cff11-f528-40e8-a670-5ac834cc3dd1)

After changing the text, click the **Change** button to save the change. You can also reset the text to default by clicking **Reset**.

Note that texts with parameters require that parameter placeholders, such as {}, {0}, {1}, {2}, {3} and so on, are retained in the modified version - this is actually validated and in case of a missing parameter an error is displayed:

![image](media://acebe576-6d6d-479e-9e5d-4011870c3c13)