---
title: "Working With Chat Requests"
canonical: "https://support.appfire.com/space/CFSD/147784183/Working%20With%20Chat%20Requests"
format: markdown
---
As a support person (a.k.a. **agent**), you are going to handle incoming customer chat conversations. This includes the following activities:

- making yourself available for chatting
- monitoring chat request queues
  - in the request queue
  - or in the [Chats Page](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147784211)
- responding to the customer's chat
  - from the issue page
  - or from the [Chats Page](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147784211)

The above activities are described in the sections below:

- [Agent Online Status](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147784168)
- [Handling Requests](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147784161)
- [Chats Page](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147784211)
- [Issue View of the Chat](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147784195)
- [Desktop Notifications](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147783772)