---
title: "Welcome Ribbon"
canonical: "https://support.appfire.com/space/CFSD/147784248/Welcome%20Ribbon"
format: markdown
---
By default, when customers first enter the page with the chat widget (both on the customer portal and on external web site), they are presented with a "welcome ribbon":

![image](media://0b38f30b-162b-429a-a54e-5d3659ebda58)

You can prevent showing this ribbon by clearing the checkbox shown below:

![image](media://343f73e9-9401-488b-a53d-ed96bc11481d)