---
title: "Basic Usage"
canonical: "https://support.appfire.com/space/CFSD/147784259/Basic%20Usage"
format: markdown
---
The usage model of the integration is very simple. Every time the chat customer starts a conversation using the chat widget:

![image](media://44246295-ee0e-4659-b240-8cd7fbca0219)

A message is sent to Slack, consisting of the customer's message, their identity and issue key of the created JSD request:

![image](media://d763ca1e-670d-4fad-b902-fd24e97d1fe6)

To respond to the customer, start a thread for this message and simply respond to it in this thread. 

![image](media://85ff429d-40a8-4129-99be-de6c220a07f9)

This will cause your message to be passed back to the customer:

![image](media://94c5e6cc-93da-4a47-8d9c-c7c6401a586c)

In addition to passing messages between Slack and Chat conversations, Slack channel will be notified about chat-related issues being resolved.

> ℹ️ In order to be able to send messages to chat customer, your Slack user identity must be mapped to your Jira identity. This can either [happen automatically](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147784235) or require using a [slash command](https://appfire.atlassian.net/wiki/spaces/CFSD/pages/147783935).