---
title: "Step 2: Set up Chat for JSM integration"
canonical: "https://support.appfire.com/space/CHAT/1424556283/Step%202%3A%20Set%20up%20Chat%20for%20JSM%20integration"
format: markdown
---
> Macro (aura-html)

Once you have configured your [WhatsApp Business app](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87916951) on Meta’s platform, you can copy and paste the required parameters into the Chat for JSM settings.

## Video guide: Setting up Chat for JSM settings

Watch the video below for a step-by-step guide, or follow the written instructions to complete the setup.

> Macro (iframe)

## Prerequisites

For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:

- You have [set up an open portal](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/#Set-up-an-open-portal) to allow anyone to access your portal.
- You're aware of the [24-hour rule](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87851410) according to WhatsApp Business Policy.

## Steps

1. Open your project, and click **Project Settings** > **Chat for JSM** > **Integrations** > **WhatsApp Business**.
2. Follow the detailed instructions below to add the necessary parameters:
  - **[System User Access Token](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87982355)**
  - **[Phone Number ID](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87982382)**
  - **[App Token](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87982394)**
  - **[App Secret](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87851420)**

> 📝 WhatsApp integration works on a project basis. You should not use the same configuration data (user system token, phone number ID, app token, app secret) in different projects. This will lead to a problem when a WhatsApp user can receive messages from different projects, but replies will only go to one (last enabled) project.