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title: "About Chat for JSM Cloud"
canonical: "https://support.appfire.com/space/CHAT/56754200/About%20Chat%20for%20JSM%20Cloud"
format: markdown
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> Macro (aura-html)

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# Here is a quick review of Chat for JSM’s main components:

## Live chat widget

The chat widget is what greets your customers when they turn to you in need of assistance. 

You can add it to your customer portal or any website, change the colors to match your brand, add features like knowledge base integration, and handle support requests within JSM.

## Chat work item view

On the Jira work item pages, the chat information field lets support agents see the details of a conversation, such as where the conversation was started, the customer’s location, and more. Moreover, agents can respond to the conversation directly by posting a comment on the work item page. 

![Chat for Jira Service Management Cloud integration overview dashboard](media://e776c707-8c56-46ce-80ea-8e03bf48f03c)

## Chats tab

Located in Jira Projects, the Chats tab is a multi-dimensional tool created for support agents. It integrates the Jira dashboard, work item view, and chat requests, making customer requests easy to manage. 

![Chat for Jira Service Management Cloud main configuration panel](media://643ba7a3-2050-4442-8c8b-c3de739a811f)