---
title: "Installation"
canonical: "https://support.appfire.com/space/CHAT/58786135/Installation"
format: markdown
---
> Macro (aura-html)

Welcome to Chat for JSM! We’re happy to see you here. 

Chat for JSM is an easy-to-use live chat app that provides real-time customer support. The chat widget allows customers to have real-time conversations with support agents through a chat interface, while the Chat Dashboard enables support agents to manage customer requests in a practical and convenient way. 

This page contains step-by-step instructions to installing Chat for JSM.

## Prerequisites

- You must be a [Jira administrator](https://confluence.atlassian.com/adminjiracloud/managing-global-permissions-776636359.html) to carry out the instructions on this page.
- Chat for JSM requires the Jira for Service Management application to be present. It will **not** work with other Jira platforms, such as Jira Software.
- You need to use a modern browser that supports current web Javascript and CSS standards to run Chat for JSM without any problems. The supported browsers are:
  - Google Chrome (desktop and mobile)
  - Apple Safari (desktop and mobile)
  - Mozilla Firefox
  - Microsoft Edge

## How to install Chat for JSM

Installing Chat for JSM is like installing any other Jira app (see [Managing add-ons](https://confluence.atlassian.com/adminjiracloud/managing-apps-776830283.html) in the Jira documentation).

1. Log in to your Jira Cloud instance as a Jira Administrator.
2. Select the **Jira** **Settings **cog in the top right of your Jira instance and select **Apps**. The *Find New Apps* page displays.
3. Type `Chat for Jira Service Management` in the search field and press **Enter**.
4. Click **Try it free** to install your app.
5. Click **Start Free Trial**. A confirmation message and the app details display once it installs successfully.

## Next steps

All set! Explore the [Get started page](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/57212929) to begin your journey with Chat for JSM.