---
title: "Slack"
canonical: "https://support.appfire.com/space/CHAT/628131911/Slack"
format: markdown
---
> Macro (aura-html)

You can have Chat for JSM and Slack **bi-directional synchronization** if your Jira instance is connected to Slack. That can be done through Atlassian Assist or the AI-powered [HelpDesk+ for Slack](https://marketplace.atlassian.com/apps/1224706/helpdesk-ai-powered-slack-support?hosting=cloud&tab=overview) app.

## Method 1: HelpDesk+ for Slack

1. Learn how to [connect your Slack and Jira Service Management](https://appfire.atlassian.net/wiki/spaces/HFS/pages/805896634) user accounts with HelpDesk+ for Slack.
2. Find out how to [work with support requests](https://appfire.atlassian.net/wiki/spaces/HFS/pages/805604140) in Slack.

## Method 2: Atlassian Assist

1. Learn what [Jira Service Management's chat](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/) is and follow the steps to [set it up in Slack](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/).
2. Configure if messages should be turned into Jira work items automatically or manually.

## Chat for JSM behavior

No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with Slack, you will be able to:

**1.** **Manage tickets initiated via Slack on the Chats page in Jira**

![Chat for Jira Service Management Cloud Slack integration setup](media://e1613b2b-109d-4dcd-980f-1325fb758ea8)

> 📝 On the Chats page, ensure your JQL filter includes all necessary work items and the setting `Allow customer to reply in the chat widget` is checked for the conversation.

![Chat for Jira Service Management Cloud Slack configuration panel](media://db7cdc30-76e2-4f2b-93d7-82cdb4cedd9b)


**2. Manage tickets initiated in the Chat widget on the portal or your website in Slack**

![Chat for Jira Service Management Cloud Slack assistance interface](media://0a221e1c-2bcd-4743-92fb-4d4817937d0e)

![Chat for Jira Service Management Cloud Slack settings](media://6799504c-b521-4393-8159-7c2b7262689b)

> 📝 For this use case, ensure you have added the `Chat` request type in **Project Settings** > **Chat** > **Request types**.