---
title: "Refined for Jira Service Management"
canonical: "https://support.appfire.com/space/CHAT/628984530/Refined%20for%20Jira%20Service%20Management"
format: markdown
---
> Macro (aura-html)

If you are using the Refined for Jira Service Management Cloud app for a customizable Jira customer portal, you can add a hat widget to make it easier for users to contact you.

## Prerequisites

- Ensure that both applications are installed in your Jira Service Management environment.
- Ensure you have the Chat widget [installed on your website](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87851504/Add+Chat+Widget+on+Your+Website?atl_f=PAGETREE).

## Add the chat widget to the Refined for JSM website

1. Go to the **Refined Administration**.
2. Click **Sites **in the left-hand menu.
3. Pick the site you want to add the widget to.
4. Go to the **Configuration** tab > **Advanced Settings **> ** Activate Custom HTML**.
5. Paste the code you copied from the Chat settings in the **At the end of BODY** field.

For more information, refer to the [Refined documentation](https://help.refined.com/space/CLOUDDOCS/4704241268/Third-party+widgets).

## Chat for Jira Service Management behavior

No additional configuration in Chat for JSM is required. As soon as you connect both apps, your customers will be able to raise requests via the Chat widget on the portal, and your support agent can manage them on the Chat dashboard.

![Chat for Jira Service Management Cloud WhatsApp settings panel](media://778cb511-25c2-494e-9581-7d610dded6c4)

> 📝 Due to technical limitations of Refined sites, customers cannot be automatically logged in to the Chat widget and will need to do so manually or raise the request anonymously. We are working with the Refined team to resolve this issue. Please [contact Refined](https://help.refined.com/page/contact-us) for more details.