---
title: "Add chat widget to your Jira customer portal"
canonical: "https://support.appfire.com/space/CHAT/83263630/Add%20chat%20widget%20to%20your%20Jira%20customer%20portal"
format: markdown
---
> Macro (aura-html)

On this page, you'll learn how to add chat widget on a Jira customer portal. 

## Prerequisites 

- To ensure users can access the chat functionality within the Jira customer portal, make sure the **Channel access** setting in your JSM project settings is set to **Open**. With *Restricted* channel access, only users manually added as customers by the project administrator can initiate chats. For more information, refer to the [Jira documentation](https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/).

## How to add chat widget to Jira customer portal

1. Open the project you want to add the chat widget to, and from its sidebar, click **Project Settings** > **Chat for JSM**. Alternatively, open **Settings** from the Chat for JSM tab.
2. Open **Chat Widget**.
3. Click the **Install **button next to *Jira customer portal*.

The chat button and chat widget will now automatically appear on your customer portal.

![Chat for Jira Service Management Cloud customer portal integration](media://a2b80001-f3e0-4f8c-9a20-3cb3536f7af2)

## Next steps

Now that you’ve added the chat widget to your customer portal, start configuring the app for the platform users. Here is what we suggest you do next:

> ℹ️ **[Customize chat widget on Jira customer portal](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/119210432)**