---
title: "Chat notifications"
canonical: "https://support.appfire.com/space/CHAT/85663914/Chat%20notifications"
format: markdown
---
> Macro (aura-html)

Chat for JSM lets you set up both visual and sound notifications for new service requests. These notifications are designed to keep support agents informed about newly initiated chats and customer replies, so they can start addressing them as soon as possible.

### **For agents**

#### **[Browser notifications](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/93357462)**

Chat for JSM can be set up to send browser notifications to agents when new chat requests and replies from customers arrive. When the agent clicks on the notification popup, the Chat Dashboard opens.

![Chat notification permission dialog](media://ab11e19f-183d-4349-81a2-b07946c7aeaf)

#### **[Sound notifications](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/119210316)**

When agents are online and have the Chat Dashboard open anywhere in the browser, they can receive sound and visual notifications for new requests and messages from customers. 

![Chat for Jira Service Management Cloud notification demonstration](media://855ae670-6eb8-40b1-8cfa-18b801eb194b)

### **For customers**

#### **[Visual and sound notifications](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/616890797/Widget+notifications#Visual-Notifications)**

Seamlessly integrated into the widget, visual and sound alerts keep customers aware when a new message from help desk agents arrives. The customer initiating the chat can turn the sound notifications on and off.

#### **Email notifications by Jira **

These are email notifications sent by Jira to the customers. You can configure them by navigating to **Project Settings** > **Chat for JSM** > [**Customer Notifications**](https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/#Customer-notifications). When a customer sends you a message, they can receive an email from Jira showing that message and the current status of the ticket. 

![Chat for Jira Service Management Cloud notification center](media://4fed51d5-971b-423f-bf0c-68198e553366)

By default, the tickets initiated via Chat have these email notifications turned off. Admins can enable this feature in the **Project Settings** > **Chat for JSM** > **Authentication **>** ****[Registration to Chat Widget](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/87917279)**** **section. 

Customers can turn off notifications by:

- Selecting **Turn off this request’s notifications** in the notification email, or
- Going to the request view in the portal (**Requests** > **All**), and changing **Notifications on** to **Notifications off**.

![Chat for Jira Service Management Cloud sound alert animation](media://4168a442-ce8f-4100-9855-2af1bed69839)