---
title: "DC to Cloud feature comparison"
canonical: "https://support.appfire.com/space/CHAT/87393909/DC%20to%20Cloud%20feature%20comparison"
format: markdown
---
> Macro (aura-html)

| ### **Feature/Parameter** | ### **DC** | ### **Cloud** | ### **Notes** |
| --- | --- | --- | --- |
| Live Chat on Jira Customer Portal | :check_mark: | :check_mark: |  |
| Live Chat on External Website | :check_mark: | :check_mark: |  |
| Chats Page | :check_mark: | :check_mark: |  |
| Auto-created Jira Work Item based on Chat conversation | :check_mark: | :check_mark: |  |
| Chat Information in Jira Work Item | :check_mark: | :check_mark: |  |
| Agents Online/Offline Schedule | :check_mark: | :check_mark: |  |
| Desktop Notifications for Agents | :check_mark: | :check_mark: |  |
| Sound Notifications for Agents | :cross_mark: | :check_mark: |  |
| Widget Notifications for Customers | :cross_mark: | :check_mark: |  |
| Auto-Assign Feature | :cross_mark: | :check_mark: |  |
| Standardizing Work Item Details View (Admin Control) | :cross_mark: | :check_mark: |  |
| Shared Filters on Chats Page | :cross_mark: | :check_mark: |  |
| ### **Chat Widget** |  |
| Chat Widget on Main Customer Portal Page | :check_mark: | :check_mark: |  |
| No-code Chat Widget customization for Jira Portal | :cross_mark: | :check_mark: |  |
| Translating and Customizing Chat Messages | :check_mark: | :check_mark: |  |
| Pre-Chat Form | :check_mark: | :check_mark: | *On DC, it’s called “Initial form” |
| Privacy Statement on Chat Widget | :check_mark: | :check_mark: |  |
| Anonymous access | :check_mark: | :check_mark: |  |
| Registration to Chat Widget | :check_mark: | :check_mark: |  |
| Auto Login | :cross_mark: | :check_mark: |  |
| Chat Widget on Login Page | :check_mark: | :cross_mark:* | *On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations. |
| Widget Visibility Schedule | :check_mark: | :check_mark: |  |
| Welcome and Greeting messages | :check_mark: | :check_mark: |  |
| Welcome Ribbon | :check_mark: | :cross_mark: |  |
| Disabling Adding Messages to Resolved Work Items | :check_mark: | :check_mark: |  |
| Hiding Resolved Work Items in Chat Widget History | :check_mark:   
Controlled by customers | :check_mark:<br>Controlled by Project Admins |  |
| ### **Integrations** |  |
| Knowledge Base Integration | :check_mark: | :check_mark: |  |
| Canned Responses Pro | :check_mark: | :cross_mark:* | *Due to Forge platform limitations, this functionality is unavailable at the moment. We’re actively assessing whether it can be supported in Forge; until then, this integration should be considered unsupported. |
| WhatsApp Business Integration | :cross_mark: | :check_mark: |  |
| Slack Integration | :cross_mark: | :check_mark:* | *[https://appfire.atlassian.net/wiki/spaces/CHAT/pages/628131897](https://appfire.atlassian.net/wiki/spaces/CHAT/pages/628131897) |
| Microsoft Teams Integration | :cross_mark: | :check_mark: |  |
| Salesforce | :check_mark: | :check_mark: |  |
| IBM Watson Assistant | :check_mark: | :cross_mark: |  |
| Refined for Jira Service Management | :cross_mark: | :check_mark: |  |