--- title: "Translate and customize chat" canonical: "https://support.appfire.com/space/CHAT/87851558/Translate%20and%20customize%20chat" format: markdown --- > Macro (aura-html) All the texts used by the chat widget (seen by the customer) can be translated or modified to your needs. To do this, go to **Apps**, and from the sidebar, click **Translate and Customize Chat**. ![Chat for Jira Service Management Cloud custom field automation trigger](media://e2cd6b43-af95-49ea-b459-44615ad0e88f) On this page, you will find all the text strings Chat for JSM uses. You can modify the texts globally (for all languages) by selecting the `Default Text` option and translating the texts to specific languages. The user's browser language setting will be used automatically to select the language displayed to the user. > 📝 Language-specific translations will **always** override the default text. > ℹī¸ [IMPORTANT]** **The changes made here apply to both the Jira customer portal and external web sites to all projects simultaneously and cannot be modified per project. ## How to translate a text string 1. Open **Apps** > **Translate and Customize Chat**. 2. From the drop-down menu, find the language you want to provide the translations for. 3. Find the text you want to translate. 4. Click the text to reveal the text box, and then write the translation. 5. Click **Change**. > 📝 All of the special placeholder markers, such as 0, 1, 2, 3, and so on, must be present in the modified texts for the translations and customizations to work properly. This is actually validated, and in the case of a missing parameter, an error is displayed: > 📝 > 📝 ![Chat for Jira Service Management Cloud translation settings](media://7ff1f93f-40cf-4731-bfda-f32ce4908115)