---
title: "Live chat widget"
canonical: "https://support.appfire.com/space/CHAT/87982454/Live%20chat%20widget"
format: markdown
---
> Macro (aura-html)

The chat widget is an elegant addition to your customer support channel that is perfect for a multitude of use cases. You can add one to your customer portal or any website, customize it with your company logo and brand colors, and resolve support requests quickly within JSM.

To gain a quick understanding of its look, feel, and function, take a look at the below, showing a conversation happening in real-time, with the agent replying through the Chats dashboard:

![Chat for Jira Service Management Cloud appearance configuration](media://91e17a4e-7329-4715-8230-a2b88a8a6c64)

> 📝 **NOTE FOR **[AGENTS]**:** 
> 📝 
> 📝 Keep in mind that when you post a message to Chat for JSM, it always ends up as a comment on a work item. It doesn't matter if you respond to the customer through the chat interface or with a regular comment on the work item page—the result is always the same.

### 🚀  **Now that you have a good understanding of the tool, let’s start configuring it:**

> Macro (children)

> ℹ️ For performance optimization, the chat widget is cached for 1 minute. This means:
> ℹ️ 
> ℹ️ - When you update your chat widget settings, changes may take **up to 1 minute** to appear on your live site.
> ℹ️ - This does not apply to the widget preview page, as changes there appear immediately.
> ℹ️ 
> ℹ️ If you don't see your updates right away, simply wait a moment and refresh your page after a minute.