---
title: "How to get problem determination information"
canonical: "https://support.appfire.com/space/CMSP/67404122/How%20to%20get%20problem%20determination%20information"
format: markdown
---
> Macro (aura-html)

# Description

If requested by our support representative, please follow these steps to turn on some debug logging that will help us determine the problem.

# Steps to collection debug information

1. Read: [Confluence logging](https://confluence.atlassian.com/display/DOC/Configuring+Logging) - how to configure additional temporary logging in Confluence
2. Add an entry for **DEBUG** using **org.swift.confluence.macrosecurity**
  - Temporary logging will get you started without a server restart. It does **not** carry over after restart.
  - Should look like: > Macro (inline-media-image)
3. Run a test scenario and then look in the server log. Find the time period close to your test run time and look for entries including text: **org.swift.confluence.macrosecurity**
  - If none found, then search for **macrosecurity** (as logging output can vary)
4. Attach one of the following
  1. Cut and paste the entries into a comment (if small) or into a file and attach (recommended)
  2. Zip of your server log - make sure it doesn't contain sensitive information
  3. Copy your server log and remove earlier entries or other information you may not want to share.