---
title: "CR in Different Screens"
canonical: "https://support.appfire.com/space/CR/134907579/CR%20in%20Different%20Screens"
format: markdown
---
> ℹ️ This page is about **Canned Responses Pro Templates for Jira Cloud**. Using** Server **or** Data Center**? **[Click here](https://apps.appf.re/km52Z2)**.

On this page, we’ll explore all the places where Canned Responses is available. 

By default, the Canned Responses section only appears on the issue view screen. Installing the browser extension allows you to have CR on the Transition screen and JSM Queues view. The Create Issue screen is not yet supported. 

### **Canned Responses Section (without the browser extension)**

On the issue view, the Canned Responses section is located in a** **separate editor box, above the Activity section.

![image](media://8a552817-a295-4455-89ba-8afba953acc1)

### **Native Comment Box (with browser extension)**

When you install the browser extension, the CR section appears directly in the native Jira comment box, in the Activity section. This simplifies usage for support agents by seamlessly integrating Canned Responses with the Jira interface.

![image](media://046db20b-fd04-40ad-83b4-635f92cc426b)

### **Description Field (with browser extension)**

The CR section appears in the Jira description field when you have the browser extension on. This can be used to save time and ensure consistency in the language and formatting of issue descriptions. It can also help improve the accuracy and speed of issue resolution by providing clear and consistent instructions or information.

![image](media://d4b2d232-432d-4d49-9f09-db72f73fbefa)

### Transition Screen **(with browser extension)**

The Transition screen appears when you change the issue status, depending on your workflow settings. You can change the issue status without any additional screens, or when it requires some additional info for moving the issue to the selected status, like leaving a comment or filling out some fields, you will see this screen.

When the browser extension is installed, the CR section appears on the Transition screen, allowing you to change the issue’s status and leave a comment for the customer in one go. 

![image](media://297aeea7-6fba-4452-ba5f-eb7e95eab9ec)

> ⚠️ Dynamic Variables rely on Jira REST APIs to retrieve custom field values, which means that they can only retrieve values from saved fields. Therefore, if your field is empty and you populate it during transition, Dynamic Variables cannot retrieve the value on the fly on the same screen.
> ⚠️ 
> ⚠️ As long as the fields have been filled in the regular issue view or during the previous transition, and the field is not empty during the transition, Dynamic Variables will work as expected.

### JSM Queues **(with browser extension)**

In Jira Service Management, customer requests are organized into queues, and you can link, comment, assign, or transition multiple requests using bulk actions. When you install the browser extension, Canned Responses allows you to comment on numerous JSM requests at once using your predefined templates. [Learn more about bulk replies](https://appfire.atlassian.net/wiki/spaces/CR/pages/134907596) in JSM Queues.

![image](media://fd57f21d-86a9-41f6-a817-102ebd58d1be)

> ⚠️ Keep in mind that, due to Jira Cloud limitations, this view doesn’t support attachments or automated actions. You can use some of the Dynamic Variables:
> ⚠️ 
> ⚠️ - `$currentUserName$`
> ⚠️ - `$currentUserAccountId$`
> ⚠️ - `$date$`
> ⚠️ - `$currentUserFirstName$`
> ⚠️ - `$time$`
> ⚠️ - `$timezoneName$`
> ⚠️ - `$timeUTCOffset$`