---
title: "Troubleshooting"
canonical: "https://support.appfire.com/space/CR/163840182/Troubleshooting"
format: markdown
---
> Macro (aura-html)

Appfire Support may occasionally require information about the network requests generated in your browser. Someone from our team may ask you to record a HAR file, or a log of network requests, while the issue occurs.

**[Chrome](https://appfire.atlassian.net/wiki/spaces/CR/pages/163840182/Troubleshooting#chrome)**

**[Firefox](https://firefox-source-docs.mozilla.org/devtools-user/browser_console/index.html)**

**[Safari](https://support.apple.com/en-gb/guide/safari-developer/dev073038698/11.0/mac)**

## To save a HAR file in Chrome: > Macro (anchor)



1. Open Chrome. Go to the page where the issue is occurring.
2. Look for the vertical ellipsis button, and select **More Tools **>** Developer Tools**.
3. Click the **Network** tab in the panel that appears.
4. Navigate to the URL you want to traffic.
5. Click the download button. (**Export HAR** appears when you hold the pointer over it.)
6. **Name** the file.
7. Save the file to your computer: **Save as HAR with Content**.
8. Upload the HAR file to your ticket with [Appfire Support Portal](https://apps.appf.re/crt/support) so that we can assist further.

## To save Chrome Console Logs to a file:

1. Open Developer Tools by pressing **Command+Option+I (Mac)** or **Control+Shift+I (Windows, Linux).**
2. The **Console **or **Elements **panel will open.
3. Click the **Console **tab.
4. Right-click on the logs area and then press **Save as** to save to a file.