---
title: "Canned Responses Pro vs. Built-in JSM canned responses"
canonical: "https://support.appfire.com/space/CR/307003393/Canned%20Responses%20Pro%20vs.%20Built-in%20JSM%20canned%20responses"
format: markdown
---
> Macro (aura-html)

Atlassian has introduced a new built-in canned responses feature for JSM Cloud. While this feature covers the basics, teams focused on maximizing efficiency might require more than what it offers. 

Below, we present a detailed comparison to illustrate how Canned Responses Pro can help you take your service desk efficiency to the next level.

|  | **Canned Responses Pro** | **JSM Cloud** |
| --- | --- | --- |
| **Supported Apps** | - Jira Service Management
- Jira Software
- Jira Work Management | - Jira Service Management |
| **Templates for comments** | :check_mark: | :check_mark: |
| **Separate templates for internal notes and public replies** | :check_mark: | :cross_mark: |
| **Templates for the description field** | :check_mark: | :cross_mark: |
| **Unlimited templates** | :check_mark:<br>(No limits!) | :cross_mark:<br>(Max: 100 templates) |
| **No character limit for a template** | :check_mark: | :cross_mark: |
| **Automated Actions** | :check_mark: | :cross_mark: |
| **Signatures** | :check_mark: | ⚠️<br>(very limited) |
| **Statistics & Insights** | :check_mark: | :cross_mark: |
| ** Jira editor support** | :check_mark: | :cross_mark: |
| **Variables for fields** | :check_mark: | ⚠️<br>(very limited) |
| **Attachments in templates** | :check_mark: | :check_mark: |
| **Mentioning users** | :check_mark: | :cross_mark: |
| **Visibility scope** | :check_mark:<br>(Global, group, multiple projects, personal) | ⚠️<br>(Single project, personal) |
| **Permissions** | :check_mark: | :cross_mark: |
| **Support on the Transition screen** | :check_mark:<br>([With extension](https://appfire.atlassian.net/wiki/spaces/CR/pages/131334610)) | :cross_mark: |
| **Support on the Create work item screen** | :check_mark:<br>([With extension](https://appfire.atlassian.net/wiki/spaces/CR/pages/131334610)) | :cross_mark: |
| **Support on JSM Queues** | :check_mark:<br>([With extension](https://appfire.atlassian.net/wiki/spaces/CR/pages/131334610)) | :cross_mark: |
| **Export/Import templates** | :check_mark: | :cross_mark: |
| **Built-in templates** | :check_mark: | :cross_mark: |
| **Text Assistant** | :check_mark: | :cross_mark: |
| **Favorite responses** | :check_mark: | :cross_mark: |
| **Scheduled comments** | :check_mark: | :cross_mark: |
| **Default template that is automatically added to each comment** | :check_mark: | :cross_mark: |
| **Support for Jira Mobile app**<br>> ⚠️ This feature is currently unavailable in Canned Responses Pro due to Forge limitations. | :cross_mark: | :cross_mark: |
| **Dark mode** | :check_mark: | :check_mark: |
| **Data residency** | :check_mark: | :check_mark: |