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title: "Configure email notifications to notify Salesforce users"
canonical: "https://support.appfire.com/space/CSFJIRA/1873773017/Configure%20email%20notifications%20to%20notify%20Salesforce%20users"
format: markdown
---
It is possible to configure a connection to send email notifications to all Case owners from Salesforce whenever a Jira comment is created or updated. Configure email notifications Select  Apps  from the left sidebar in Jira. Next to  Connector for Salesforce,  click  Menu  ( ) >  App settings .  Under  Connector for Salesforce , click  Connections . Choose the connection to configure, then under  Operations , click  Configure . Scroll down to  Salesforce Notification Settings  and toggle  Simple Email Notification  to enable the feature. Select a  Sender Type. The email address used as the email's  From  and  Reply-To  addresses can be one of the following: Current User:  The email address of the user running the flow. For example, the Salesforce user who has authorized the Salesforce Connection in Jira. Default Workflow User:  The email address of the default workflow user of the Salesforce organization. Organization-Wide Email Address:  A specific organization-wide email address that needs to be specified in  Connection Configuration . If the  Sender Type  is set to  Org-Wide Email Address , enter the address of the organization-wide email. Otherwise, this field is not required. Scroll to the bottom of the page and click  Apply Changes  to save your settings. For more information on configuring  Organization-Wide Email Addresses , consult the  Salesforce documentation . Email format An email is sent out to Case owners.   The email has a fixed format. The email subject is similar to Jira emails that are sent out for comments and issue update notifications. Conditions and limitations For the notification emails to be sent out, the following must be true: The connection to Salesforce is properly authorized. Case objects are supported. The  Notify by Simple Email  flag is enabled for the connection. A valid sender is configured. For a comment creation or update to trigger the notification email: The issue the comment belongs to must be associated with at least one Case record in Salesforce. The association is not  view only  (for example, it is a synchronized association). The body of the comment (created or updated body) satisfies existing Jira Comment Privacy filters (Show All, Viewable by All Users). Currently, this configuration is only visible on the Salesforce package configuration page. Comments with visibility restricted to a Jira project role do not trigger a notification email to prevent disclosure of role-restricted content. The body of the comment satisfies existing Jira Comment Tag filters. Currently, this configuration is only visible on the Salesforce package configuration page. Known limitations The email body is in plain text. HTML is currently unsupported. This is a known limitation of the Salesforce  simpleEmail  API.