---
title: "Contact us"
canonical: "https://support.appfire.com/space/CSFJIRA/2258141912/Contact%20us"
format: markdown
---
> Macro (aura-html)

Please contact Appfire through the [Support Portal](https://apps.appf.re/support).

When contacting us, remember to provide us with your Jira instance URL.

## Error messages

- If you have encountered an error, please copy the error message and paste it into the message.
- A screenshot of the error page would also be helpful.
- If you know how to reproduce your issue, kindly also provide the steps so we can replicate it.

## APEX codes

Some apps feature the ability to use APEX classes and triggers.

However, we **DO NOT** support *custom* APEX codes, other than the ones we provide in the documentation.