---
title: "Create a Salesforce record from Jira"
canonical: "https://support.appfire.com/space/CSFJIRA/3091465546/Create%20a%20Salesforce%20record%20from%20Jira"
format: markdown
---
> Macro (aura-html)

This page explains how to create a Salesforce record (such as a Case) from a Jira work item. All the Salesforce records created will honor the [field and value mapping settings](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/1854180614).

## Before you start

To create a Salesforce object:

- You must be a Jira user with [Edit work item](https://confluence.atlassian.com/jiracorecloud/permissions-overview-765593621.html) permission.
- Your administrator must have created the [binding for the Jira project to a Salesforce connection](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=csfjira&title=Bind%20a%20project%20to%20a%20connection%20%28Jira%20DC%29&linkCreation=true&fromPageId=3091465546).

## Create a new Salesforce record from a Jira work item

1. In a Jira work item, look under the *Connector for Salesforce* section on the right side of the screen.
2. Click **Create Salesforce Object**.
  The **Create Salesforce record** window opens.
  
3. From the **Object type **dropdown, select the Salesforce Object type.  
The available Salesforce Object types depend on how the [mapping configuration has been set up](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/1854180614).
4. Configure your association with the following options:
  - **View only** - Manual and automatic synchronization are disabled.
  - **Automatic push** - Changes to this work item are pushed automatically to the associated Salesforce record.
  - **Automatic pull** - Changes to the associated Salesforce record are pulled automatically to this work item.
5. From the **After creating** dropdown, select what happens after the Salesforce record is created:
  - Do nothing
  - Pull from Salesforce
6. Click **Create**.  
The new Salesforce record appears in the list in the *Connector for Salesforce* section.