---
title: "Setting up an integration user"
canonical: "https://support.appfire.com/space/CSFJIRA/470754191/Setting%20up%20an%20integration%20user"
format: markdown
---
> ❌ This step only applies to Jira Server.

On Jira Server, it is highly recommended to set up an integration user for use exclusively with the Connector for Salesforce and Jira.

## What is an integration user?

An integration user is a Jira user that is created specifically for the Connector to reliably perform synchronizations between Jira and Salesforce.

Creating this Jira user, while optional, is **HIGHLY RECOMMENDED** to avoid potential synchronization issues between Jira and Salesforce.

See this [KB article](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/3100868873) for a potential issue that can arise if a dedicated integration user is not created.   

## Guide

1. [Create a new Jira user](https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html) (a suggested username would be "*SF Integration User*").  
This Jira user will be used exclusively as an integration user for the Connector.
2. Go to the **Salesforce** menu** > Settings**.
3. On the **Settings** screen, go to the pull-down menu and search for the Jira user you created in Step 1.
4. After selecting the Jira user you want as an integration user, click on the **Save** button that appears in the top-right corner.

## Permissions required by the integration user

When creating the integration user, provide it with the following project permissions in Jira:

- Browse Project
- Create Issues
- Edit Issues
- Modify Reporter
- Assign Issues

> ❌ If using Jira Service Management, make sure the Integration user has access to the Jira Service Management projects in order for the integration to work.

## What's next?

- [Binding a Jira Project to a Salesforce Connection](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470754674); **OR**
- [Configuring connection search results](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=csfjira&title=Configuring%20connection%20search%20results&linkCreation=true&fromPageId=470754191)