---
title: "Getting started (Cloud)"
canonical: "https://support.appfire.com/space/CT/147914807/Getting%20started%20(Cloud)"
format: markdown
---
This tutorial will show you how quickly start using **Canned Responses for Jira** add-on.

Table of contents:

> Macro (toc)

## Overview

You can find Canned Responses section on any issue view.

It includes:

- A dropdown for **selecting **and **inserting** templates
- [**Quick toolbar**](https://appfire.atlassian.net/wiki/spaces/CT/pages/147915172)** **with **starred** templates – for **one-click** inserting
- Options to **create** **new **template (with "plus" icon)
- **Editor** box that allows you to compose either a new **comment** or edit issue **description**


![image](media://b920b951-3236-4d74-b76e-f378fc77d3e3)


> ℹ️ **Why is there a separate Canned Responses section?**
> ℹ️ 
> ℹ️ It is a limitation of Jira itself - it allows apps to occupy only certain locations within the interface.  
> ℹ️ To overcome this, and to have Canned Responses available directly from native Jira comment box – please use the companion **[browser extension](https://appfire.atlassian.net/wiki/spaces/CT/pages/147915100)**.

> ℹ️ **Canned Responses need cookies**
> ℹ️ 
> ℹ️ Make sure to allow all cookies in your browser settings - they are required for Canned Responses section to be displayed in your Jira.

## Create template

Use the the button with "plus" icon to **create a new template**  
You can also create and **manage templates** by clicking "**Canned Responses**" in your **project menu**

Please note that you can:

- nest templates in **folders** with by using double colons in the name
  - for example, to put "*Deleting account*" template in "*Instructions*" folder, name the template "*Instructions::Deleting account*" – it will be nested accordingly
- use the **star** button to add the template to **[quick toolbar](https://appfire.atlassian.net/wiki/spaces/CT/pages/147915172)** – so it can be inserted with just a single click
- set **[visibility scope](https://appfire.atlassian.net/wiki/spaces/CT/pages/147914832)**, so that the template is visible for particular **groups**, in selected **projects** etc.
- add **[dynamic variables](https://appfire.atlassian.net/wiki/spaces/CT/pages/147914837)** to your template content – they are special keywords which will be dynamically replaced with proper data when the template is used
- add **[automated actions](https://appfire.atlassian.net/wiki/spaces/CT/pages/147914874)** that should be run after using the template - you can trigger **transitions**, set **field values, **trigger **Jira Automation** and more


![image](media://8cca9d2e-1f69-48a3-b2d2-9807f34bd742)


## Insert template

Templates can be inserted with:

a) **Search and insert** - click to open a dropdown, search by typing and select the template. You can also use *Shift+Tab* (from editor), navigate with *arrows* and select with *Enter*.

b) **Quick toolbar** - select a previously starred template to add it with just a single click

> Macro (multimedia)

## Manage templates

To see a **list of templates**, where you can **see****, create, edit **and **remove** templates – open "Canned Responses" from your Jira **project menu. **Use **filters** to refine your view.


![image](media://61716243-f00d-4a0a-bcaf-9851b0a81020)