---
title: "Automated Actions"
canonical: "https://support.appfire.com/space/CT/147914874/Automated%20Actions"
format: markdown
---
> ℹ️ **Automated actions are live!**
> ℹ️ 
> ℹ️ We are actively looking for **feedback** – [please let us know](https://apps.appf.re/crt/support/cloud/templates) your suggestions, requests or comments.  
> ℹ️ Have **questions** and would like a tour? Let us know at [support@spartez.com](mailto:support@spartez.com)!

  
Each template can include **individually triggered** **sequence of actions**.  
They can be used in situations when a **human agent** needs to **identify the case**, **make decisions**, reply to the customer and then **manually trigger **some changes in Jira.

You can:

1. **Transition** an issue (e.g. to Done)
2. Change **field values** (e.g. Assignee)
3. Trigger a **web request**
  - To external service (integrations etc.)
  - To trigger **Jira Automation**

# How it works

## Adding actions

You can add actions while creating or editing a template

![image](media://38922290-484e-4c8e-a5f8-6c04cb31b4f4)

> ℹ️ Supported custom fields:
> ℹ️ 
> ℹ️ - Labels
> ℹ️ - <span style="color: #172b4d">Text Field (single line)</span>
> ℹ️ - <span style="color: #172b4d">User Pickers</span>
> ℹ️ - <span style="color: #172b4d">Resolution field (set up with 'Transition to' action)</span>
> ℹ️ - <span style="color: #172b4d">Select List (single choice)</span>
> ℹ️ - <span style="color: #172b4d">Select List (multiple choice)</span>


## Using templates with actions

After inserting a template with actions – they are scheduled to take place after the content (comment or issue description) is saved.

Before saving and running actions you can **remove** selected actions if needed – prohibit them from running at that particular time.


![image](media://aadf8a4b-fae2-4dbb-9497-e7d27ecbd3cd)

Actions are run in **sequential order** – one after another.  
If **more than one** template with actions is used while creating the content – all the actions will be queued and eventually run.  


> Macro (multimedia)


If an **error** occurs the execution will be **paused** – following actions will not run until it is **resumed**  


> Macro (multimedia)

# Triggering Jira Automation

Ability to trigger Jira Automation is especially **flexible** – you can basically do **all the things** that you can do with automation, including:

- change **this specific issue** (edit/append summary or description of the request, add comments, etc.)
- **change, add**** **etc. any other issues (add bugs, etc.)

To trigger Jira Automation from a template:

I. In Jira, create **automation rule** in Jira Automation

1. Set its **trigger** to be "Incoming webhook" – [see more in Jira documentation](https://support.atlassian.com/jira-software-cloud/docs/automation-triggers/#Automationtriggers-Incomingwebhook)
2. Copy the Webhook **URL**

![image](media://b7037e6d-879d-483d-9d3d-7818b4bdf595)

II. Create a **new template**

1. Add "**Send web request**" action
2. Use "**POST**" method and **URL** copied from Jira Automation triggerCreate a template
3. Add optional **parameters **to the body of the request, for example using [macros](https://appfire.atlassian.net/wiki/spaces/CT/pages/147914837)

![image](media://531081aa-bc51-44d0-a8e4-7100c7fc3b2a)

# Use cases

You can mix and match and add **multiple** **actions** to the sequence for each template – to suite your specific **processes**.

Examples:

**Closing tickets** – for thanking the customer and closing issues

<details>
<summary>See example</summary>

![image](media://32e35fed-1149-4026-817b-a1d3c82e700e)
</details>

**Reacting to known bugs** – when the problem is known, agreed to be assigned to particular person, labeled and closed

<details>
<summary>See example</summary>

![image](media://50f6a135-3d84-4694-b6d2-f02b6507c446)
</details>

**Creating new bug with Jira Automation**

<details>
<summary>See example</summary>

![image](media://e4ec98ae-8d1a-4b39-aa46-28f43faab863)

> Macro (inline-media-image)

> Macro (inline-media-image)
</details>

**Integrating with smart devices in office**

<details>
<summary>See example</summary>

![image](media://ab5692af-8c22-4dc5-ba3d-0b4b68599f3b)
</details>

**Sending notifications to Slack**

<details>
<summary>See example</summary>

![image](media://84353415-3f41-4553-9a0d-77b69ea47917)
</details>

...


In case there is anything that you'd like to do with actions, but currently can't – please [let us know](https://confluence.spartez-software.com/apps.appf.re/crt/support/cloud/templates), and let's if we can help with it.

# Coming next

Please [let us know](https://apps.appf.re/crt/support/cloud/templates) which repetitive actions you would like to automate, so we can prioritize accordingly!