---
title: "Differences between CR DC and JSM's built-in canned responses"
canonical: "https://support.appfire.com/space/CT/147914912/Differences%20between%20CR%20DC%20and%20JSM's%20built-in%20canned%20responses"
format: markdown
---
In Atlassian Service Desk 3.7, Atlassian introduced a canned responses functionality. See the [release notes](https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html#JIRAServiceDesk3.7.xreleasenotes-Cannedresponses). 

### What are the differences between Jira Service Management (formerly Jira Service Desk) built-in canned responses and Canned Responses?

Here are the most notable differences between the two:

|  | **Canned Responses Pro Templates for Jira** | **Jira Service Management built-in canned responses** |
| --- | --- | --- |
| **Jira Service Management** | :check_mark: | :check_mark: |
| **Jira Software** | :check_mark: | :cross_mark: |
| **Jira Core** | :check_mark: | :cross_mark: |
| **Jira Cloud** | :check_mark: | :cross_mark: |
| **Description field** | :check_mark: | :cross_mark: |
| **Text Field (multi-line) custom field** | :check_mark: | :cross_mark: |
| **Number of dynamic macros** | :plus: 23 + custom fields (see [Supported macros](https://appfire.atlassian.net/wiki/spaces/CT/pages/147914853)) | :minus: 7 |
| **Different contexts** | :plus: Project, Personal or Global | :minus: Project only |
| **Favorite templates** | :plus: Cloud only | :minus: |
| **Group templates sharing** | :plus: Cloud only | :minus: |
| **WYSIWYG editor** | :plus: Cloud only | :check_mark: |
| **Template usage counter** | :cross_mark: | :check_mark: |

### You can convert your existing built-in canned responses to the Canned Responses Pro Templates for Jira

Simply click the **Convert and import** button on the **Import/Export** page in the **Manage apps** screen.

![image](media://b8eb0db7-1554-444a-ba5c-fa93e143b977)