---
title: "Workflow automation"
canonical: "https://support.appfire.com/space/CT/147915013/Workflow%20automation"
format: markdown
---
> ℹ️ **Automation integration has been discontinued**
> ℹ️ 
> ℹ️ As of August 30, 2021, **Atlassian has turned off the Legacy automation** for all new sites.  
> ℹ️ This means that **Canned Responses automation** integration is **no longer available** for **new site**.
> ℹ️ 
> ℹ️ **Customers already using** legacy automation **will not be impacted** – this change will affect new sites only. Please note that Atlassian's plan is to eventually phase out Legacy automation altogether.

**Canned Responses for Jira** implements [Post workflow function](https://confluence.atlassian.com/adminjiraserver071/advanced-workflow-configuration-802592741.html#Advancedworkflowconfiguration-postfunctions) allowing you to automatically create comments during issue transition based on pre-selected Canned Response template.

> ℹ️ You must be granted Jira Administrator permission to be able to modify workflows.

### Adding canned response action

1. Choose one of your Jira projects and go to its *Project settings*.
2. In the *Workflows* section edit the desired workflow.
3. Select the target transition (for example *Start Progress*) and navigate to *Post Functions *tab.
4. Click *Add post function* and select **Comment with Canned Response**.
5. Select a Canned Response from the dropdown:> Macro (inline-media-image)
6. Save the configuration and publish the workflow (*Publish Draft *at the top).

From now every *Start Progress* transition will result in inserting selected template as a comment to the issue. Well done!