---
title: "Browser extension (Cloud)"
canonical: "https://support.appfire.com/space/CT/147915100/Browser%20extension%20(Cloud)"
format: markdown
---
For the best experience with Canned Responses – we recommend installing a dedicated, **companion browser extension **– for [**Chrome**](https://chrome.google.com/webstore/detail/canned-responses-for-jira/abiklfpogpkkcelofcplnokkehjgmchc?hl=en&authuser=2)**,** [**Edge**](https://microsoftedge.microsoft.com/addons/detail/canned-responses-for-jira/aaihcmfhjhpblfehcjfgadlcaokkaomd) or [**Firefox**](https://addons.mozilla.org/en-US/firefox/addon/canned-responses-for-jira/).  
It allows you to search and use templates directly in **native Jira fields and on the additional Jira screens **and does not require additional payment.


| #### **Without**** browser extension** | #### **With**** browser extension** |
| --- | --- |
| Canned Responses are located in a **separate editor box**, above Activity section.<br>![image](media://d68eb790-729b-4140-bcd6-e741a61463ae) | Canned Responses are located directly in the **native Jira comment** **box**.<br>![image](media://6df57452-85f4-4981-8640-9ec8a00303d6) |

## Why is the extension needed?

It is a **limitation of Jira Cloud platform**. It allows apps (like Canned Responses) to occupy only certain areas within the user interface. Unfortunately, it is not possible to natively add elements directly to fields like comment boxes.

To overcome this limitation and provide our customers with additional value, we've created a browser extension.

## Which features are supported by the extension?

<span style="color: #333333">With the browser extension, you have pretty much all the same features and even more!</span>

| **Feature** | **Without**** browser extension** | **With**** browser extension** |
| --- | --- | --- |
| <span style="color: #333333">Adding an internal note, replying to a customer (in Jira Service Management), or leaving a comment (in Jira Software)</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Adding a description in the issue view</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Using the canned responses in Jira's comment box and description field directly</span> | :cross_mark: | :check_mark: |
| <span style="color: #333333">Transition screen support</span> | :cross_mark: | :check_mark: |
| <span style="color: #333333">Jira Service Management Queues support (bulk actions)</span> | :cross_mark: | :check_mark: |
| <span style="color: #333333">Mentioning </span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Smart Suggestions</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Automated Actions</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Dynamic Variables</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Signatures</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Insights</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Favourite responses</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Scheduled comments</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Permissions and template visibility settings</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Export/ Import templates</span> | :check_mark: | :check_mark: |
| <span style="color: #333333">Replace response</span> | :check_mark: | :cross_mark: |
| <span style="color: #333333">Inserting initial template</span> | :check_mark: | :cross_mark: |


## Will my Jira users have to install the extension?

**Only if they want.** Canned Responses are fully functional without the extension. Nevertheless, **we recommend** using the extension.   


## What browsers are supported?

Currently, Canned Responses extension is available for [**Chrome**](https://chrome.google.com/webstore/detail/canned-responses-for-jira/abiklfpogpkkcelofcplnokkehjgmchc?hl=en&authuser=2)**,** [**Edge**](https://microsoftedge.microsoft.com/addons/detail/canned-responses-for-jira/aaihcmfhjhpblfehcjfgadlcaokkaomd)** **and** **[**Firefox**](https://addons.mozilla.org/en-US/firefox/addon/canned-responses-for-jira/) browsers. 

**Other browsers **are not supported due to the lack of necessary API's implementation.

## How to install the extension?

**The extension is free **and available through [Chrome Web Store](https://chrome.google.com/webstore/detail/canned-responses-for-jira/abiklfpogpkkcelofcplnokkehjgmchc), [Microsoft Edge Store](https://microsoftedge.microsoft.com/addons/detail/canned-responses-for-jira/aaihcmfhjhpblfehcjfgadlcaokkaomd) and [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/canned-responses-for-jira/).