--- title: "BigPicture update instructions." canonical: "https://support.appfire.com/space/DLP/1392968192/BigPicture%20update%20instructions." format: markdown --- | **Contents:**
> Macro (toc) | | --- | > 📝 From the 8.39.0 version, BigPicture is compatible with **Jira 10**. For more information, see the [Plugin compatibility](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=dlp&title=Plugin%20Compatibility.&linkCreation=true&fromPageId=1392968192) page. ## Jira Cloud BigPicture is always automatically updated to the latest version on Jira Cloud. ## Jira Data Center Only Jira admins can update BigPicture. The update process varies depending on the version of BigPicture you have installed. > ℹ️ If you use BigPicture with [BigTemplate](https://marketplace.atlassian.com/apps/1215229/bigtemplate-export-to-pdf-word-excel?tab=overview&hosting=datacenter) or [BigPicture Enterprise](https://marketplace.atlassian.com/apps/1215158/bigpicture-enterprise?tab=overview&hosting=datacenter), you must update each application separately. > ℹ️ > ℹ️ With version 8.0.19, release versions have been matched - the BigTemplate version matches the BigPicture and BigGantt versions. For example, if you are using BigPicture 8.0.19, the compatible version of BigTemplate is 8.0.19. > ℹ️ > ℹ️ To find out more about compatibility, see the [Plugin Compatibility ](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=dlp&title=Plugin%20Compatibility.&linkCreation=true&fromPageId=1392968192)page. ### Before you begin > ⚠️ BigPicture **doesn’t support** rollbacks. > ⚠️ > ⚠️ If you want to start using BigPicture afresh, perform a [clean installation](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297766015) to avoid any interference from previous data after reinstalling. After a clean installation, you will be able to install BigPicture **without retaining any previous data or settings**. > ⚠️ When updating BigPicture, we **highly recommend **creating the following: > ⚠️ > ⚠️ 1. Database backup. > ⚠️ 2. BigPicture backup (see the [Backup, restore and migration](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297047453) page for more information). > ⚠️ Jira and BigPicture store their data **separately**. Creating a BigPicture dump **IS NOT** a Jira backup. Once you have backups ready, you need to check what BigPicture version you have installed: **Method 1:** 1. Go to **BigPicture **>** Get help icon **>** About App**. 2. The version is displayed. ** Method 2:** 1. Go to **Jira Administration **>** Manage apps**. 2. Select **Manage apps **on the left. 3. Locate BigPicture. 4. Expand the drop-down menu to see which BigPicture version is installed. > 📝 Depending on your version, follow the appropriate path described below. ### BigPicture versions before 8.1.12 #### Jira version 9 or higher > ⚠️ Java 17 **IS NOT** supported. You need to use Java 8 or 11. When requesting a modified version (see the first step below), let our [Support](https://appfire.atlassian.net/servicedesk/customer/portal/11) team know what Java version you’re using. If you are using the BigPicture version before 8.1.12 and Jira version 9 or higher, you need to install a modified version of BigPicture that isn’t available on the Atlassian Marketplace. 1. To get this version, contact our [Support](https://appfire.atlassian.net/servicedesk/customer/portal/11) team, who will assist you with the process. 2. Once you have that version, go to **Jira Administration **>** Manage apps**. 3. Select **Manage apps **on the left. 4. Click the **Upload app** button. If you can’t see the **Upload app** button, you must enable it manually. For instructions, refer to the [How to re-enable plugin upload in Jira Data Center](https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-in-jira-data-center-1364557898.html) article. 5. Choose a file and click **Upload**. 6. After the update is complete, go to BigPicture. 7. Perform a [database schema upgrade](https://appfire.atlassian.net/wiki/spaces/DLP/pages/300122393). 8. In case of any problems, contact our [Support](https://appfire.atlassian.net/servicedesk/customer/portal/11). 9. After a successful BigPicture update to version 8.1.12, you can now follow the steps in the **BigPicture version 8.1.12 or higher** section below. #### Jira version before 9 If you are using BigPicture before 8.1.12 and Jira before 9, download BigPicture version 8.1.12 from the Atlassian Marketplace. > 📝 We recommend migrating BigPicture before migrating Jira to Jira 9 or 10. 1. Go to the [BigPicture version history](https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm/version-history?versionHistoryHosting=dataCenter) on the Atlassian Marketplace. 2. Find BigPicture version 8.1.12. 3. Expand the drop-down and click **Download**. 4. When the file is downloaded, you need to upload it to Jira. 5. Go to **Jira Administration **>** Manage apps**. 6. Select **Manage apps **on the left. 7. Click the **Upload app** button. If you can’t see the **Upload app** button, you must enable it manually. For instructions, refer to the [How to re-enable plugin upload in Jira Data Center](https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-in-jira-data-center-1364557898.html) article. 8. Choose a file and click **Upload**. 9. After the update is complete, go to BigPicture. 10. Perform a [database schema upgrade](https://appfire.atlassian.net/wiki/spaces/DLP/pages/300122393). 11. In case of any problems, contact our [Support](https://appfire.atlassian.net/servicedesk/customer/portal/11). 12. After a successful BigPicture update to version 8.1.12, you can now follow the steps in the **BigPicture version 8.1.12 or higher** section below. ### BigPicture version 8.1.12 or higher If you are using the BigPicture version 8.1.12 or higher, you can: - If compatible with Jira, update BigPicture to the latest version or - Update BigPicture to the highest version compatible with your current Jira version (see the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm/version-history?versionHistoryHosting=dataCenter) to check compatibility) #### Update to the latest version To update BigPicture version 8.1.12 or higher to the latest version: 1. Go to **Jira Administration **>** Manage apps**. 2. Select **Manage apps **on the left. 3. Locate BigPicture. 4. Click the **Update** button next to BigPicture. 5. This will download and apply the latest version of the app. When finished, a success message appears. 6. After the update is complete, go to BigPicture. 7. Perform a [database schema upgrade](https://appfire.atlassian.net/wiki/spaces/DLP/pages/300122393). 8. In case of any problems, contact our [Support](https://appfire.atlassian.net/servicedesk/customer/portal/11). #### Update to the highest version compatible with your current Jira version To update BigPicture version 8.1.12 or higher to the highest version compatible with your current Jira version, you need to download that version from the [Version history](https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm/version-history?versionHistoryHosting=dataCenter) page on the Atlassian Marketplace. 1. Go to the [BigPicture version history](https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm/version-history?versionHistoryHosting=dataCenter) on the Atlassian Marketplace. 2. Find a version you want to update to. 3. Make sure the BigPicture version is compatible with your current Jira version. 4. Expand the drop-down and click **Download** next to that version. 5. When the file is downloaded, you need to upload it to Jira. 6. Go to **Jira Administration **>** Manage apps**. 7. Select **Manage apps **on the left. 8. Click the **Upload app** button. If you can’t see the **Upload app** button, you must enable it manually. For instructions, refer to the [How to re-enable plugin upload in Jira Data Center](https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-in-jira-data-center-1364557898.html) article. 9. Choose a file and click **Upload**. 10. After the update is complete, go to BigPicture. 11. Perform a [database schema upgrade](https://appfire.atlassian.net/wiki/spaces/DLP/pages/300122393). 12. In case of any problems, contact our [Support](https://appfire.atlassian.net/servicedesk/customer/portal/11).