---
title: "Performance"
canonical: "https://support.appfire.com/space/DLP/2211187382/Performance"
format: markdown
---
> Macro (aura-html)

> ⚠️ If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our <span style="color: #172b4d">**Support Team **</span><span style="color: #172b4d">to that ticket. </span>

<span style="color: #172b4d">If you contact our </span><span style="color: #172b4d">**Support Team**</span><span style="color: #172b4d"> via </span><span style="color: #172b4d">[our portal](https://appfire.atlassian.net/servicedesk/customer/portal/11)</span><span style="color: #172b4d"> or </span><span style="color: #172b4d">[e-mail](mailto:support@bigpicture.one)</span><span style="color: #172b4d"> </span><span style="color: #172b4d">**for the first time**</span><span style="color: #172b4d">, please remember to attach the required information to the request. Below, you can find a list of potential performance problems and information on data necessary to collect before contacting our </span><span style="color: #172b4d">**Support Team**</span><span style="color: #172b4d">. </span>

1. [Some of BigPicture's functions are slow](https://appfire.atlassian.net/wiki/spaces/DLP/pages/2211746253).
2. [Whole Jira or BigPicture is slow](https://appfire.atlassian.net/wiki/spaces/DLP/pages/2212529699).
  - [Database server is overloaded](https://appfire.atlassian.net/wiki/spaces/DLP/pages/2211908446).
  - [High memory usage is observed](https://appfire.atlassian.net/wiki/spaces/DLP/pages/2212269445).