---
title: "Tempo authorization - troubleshooting"
canonical: "https://support.appfire.com/space/DLP/2211583603/Tempo%20authorization%20-%20troubleshooting"
format: markdown
---
> Macro (aura-html)
This section lists the possible solution paths in case you encounter issues with the Tempo synchronization.
## Error message: Due to integration issues, the synchronization has failed
Solution:
Contact our Support Team. See the Support request - details to include section for more information.
## Error message: Tempo requires authorization. Make sure necessary credentials have been granted to enable synchronization
1.
Problem:
No credentials were entered (the value fields in the Technical configuration are empty).
Solution:
Fill in the fields correctly following the process described above.
2.
Problem:
Incorrect credentials. This may be due to a mistake in copy-pasting from Tempo to BP, a change in credentials in Tempo, or removing BigPicture from the OAuth2.0 app list in Tempo.
Solution:
Go through all the steps of the authorization process described above.
## Error message: Due to unexpected issues, the authorization has failed. Close the window and try again
Solution 1:
Try to authorize BigPicture again.
Solution 2:
Contact our Support Team. See the Support request - details to include section for more information.
Solution 3:
You may also try to set a correct Authorization grant type in Tempo (see the process described above).
Solution 4:
Go through all the steps of the BigPicture registration in Tempo.
## Error message: Tempo requires authorization, but your credentials are insufficient. You need full access credentials for Tempo synchronization
Solution 1:
Contact our Support Team. See the Support request - details to include section for more information.
Solution 2:
Check the redirect URL (see the process described above).
Solution 4:
Contact the person managing permissions in Tempo. It may happen that the user who first registered BigPicture in Tempo had not been granted the required permissions.