---
title: "Some of BigPicture's functions are slow"
canonical: "https://support.appfire.com/space/DLP/2211746253/Some%20of%20BigPicture's%20functions%20are%20slow"
format: markdown
---
> Macro (aura-html)

<span style="color: #172b4d">In case of contacting our Support Team via </span><span style="color: #172b4d">[our portal](https://appfire.atlassian.net/servicedesk/customer/portal/11)</span><span style="color: #172b4d"> or </span><span style="color: #172b4d">[e-mail](mailto:support@bigpicture.one)</span><span style="color: #172b4d"> </span><span style="color: #172b4d">**for the first time**</span><span style="color: #172b4d">, please remember to:</span>

- <span style="color: #172b4d">Describe a problem in detail.</span>
- <span style="color: #172b4d">Collect the required data (described below) and </span><span style="color: #172b4d">**attach**</span><span style="color: #172b4d"> it to the request.</span>
- <span style="color: #172b4d">Provide an exact timestamp when a problem occurred. </span>

> ⚠️ <span style="color: #333333">If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our </span><span style="color: #172b4d">**Support Team **</span><span style="color: #172b4d">to that ticket. </span>

**Problem**

<span style="color: #172b4d">You notice that some of BigPicture's functions run slowly or BigPicture is slow only for specific users.</span>

<span style="color: #172b4d">**Required data to collect and send to the Support Team**</span>

- [Front-end profiling ("Taking Performance Profile" section)](https://appfire.atlassian.net/wiki/spaces/DLP/pages/2212333874/Troubleshooting+front-end+performance+problems#id-)
- [Front-end HAR files ("Network Analysis" section)](https://appfire.atlassian.net/wiki/spaces/DLP/pages/2212333874/Troubleshooting+front-end+performance+problems#id-)
- [Fine-grained logs](https://appfire.atlassian.net/wiki/spaces/DLP/pages/2211186769)