---
title: "High memory usage is observed"
canonical: "https://support.appfire.com/space/DLP/2212269445/High%20memory%20usage%20is%20observed"
format: markdown
---
> Macro (aura-html)

<span style="color: #172b4d">In case of contacting our Support Team via </span><span style="color: #172b4d">[our portal](https://appfire.atlassian.net/servicedesk/customer/portal/11)</span><span style="color: #172b4d"> or </span><span style="color: #172b4d">[e-mail](mailto:support@bigpicture.one)</span><span style="color: #172b4d"> </span><span style="color: #172b4d">**for the first time**</span><span style="color: #172b4d">, please remember to:</span>

- <span style="color: #172b4d">Describe a problem in detail.</span>
- <span style="color: #172b4d">Collect the required data (described below) and </span><span style="color: #172b4d">**attach**</span><span style="color: #172b4d"> it to the request.</span>
- <span style="color: #172b4d">Provide an exact timestamp when a problem occurred.</span>

> ⚠️ <span style="color: #333333">If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our </span><span style="color: #172b4d">**Support Team **</span><span style="color: #172b4d">to that ticket. </span>

<span style="color: #172b4d">**Problem:**</span>

<span style="color: #172b4d">A database administrator observes high memory usage or OutOfMemory errors in logs. </span>

<span style="color: #172b4d">**Required data to collect and send to the Support Team:**</span>

- [Heap dump](https://www.baeldung.com/java-heap-dump-capture) - the size of such a file is large, so you need to compress a file. Our Support Team will provide you with a link to Dropbox where you can upload a compressed file.