---
title: "Support request - details to include."
canonical: "https://support.appfire.com/space/DLP/297667417/Support%20request%20-%20details%20to%20include."
format: markdown
---
If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via [our portal](https://appfire.atlassian.net/servicedesk/customer/portal/11) or [e-mail](mailto:support@bigpicture.one), please attach the following information to your request:

### For Jira Cloud

- The address of your Jira Cloud site (check the address bar of your browser, e.g., [*myCloudSite.atlassian.net*](http://myCloudSite.atlassian.net)),  
- The exact time when you started noticing problems.

### For Jira Server / Data Center

- The fine-grained application logs (generated according to the steps shown under [Reporting procedure](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297571655/Technical+info.#reportingprocedure)),

- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.  


:warning:  If you cannot get the fine-grained application logs:

1. Contact your Jira admin.
2. Attach an *atlassian-jira.log* file.
3. State the exact time when you started noticing problems.

### For Trello

Refer to the [BigPicture Power-Up for Trello Troubleshooting Guide](https://appfire.atlassian.net/wiki/spaces/DLP/pages/298386199).

If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via [our portal](https://appfire.atlassian.net/servicedesk/customer/portal/11) or [e-mail](mailto:support@bigpicture.one), please attach the following information to your request:

### For Jira Cloud

- The address of your Jira Cloud site (check the address bar of your browser, e.g., [*myCloudSite.atlassian.net*](http://myCloudSite.atlassian.net)),  
- The exact time when you started noticing problems.

### For Jira Server / Data Center

- The fine-grained application logs (generated according to the steps shown under [Reporting procedure](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297571655/Technical+info.#reportingprocedure)),

- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.  


:warning:  If you cannot get the fine-grained application logs:

1. Contact your Jira admin.
2. Attach an *atlassian-jira.log* file.
3. State the exact time when you started noticing problems.

### For Trello

Refer to the [BigPicture Power-Up for Trello Troubleshooting Guide](https://appfire.atlassian.net/wiki/spaces/DLP/pages/298386199).